Refund Policy

Last Updated: November 21, 2024

1. Our Commitment to Quality

At Wing Snob, we are committed to providing high-quality food and excellent service. Your satisfaction is our priority, and we stand behind every order we prepare.

2. Eligibility for Refunds

Refunds or replacements may be issued in the following circumstances:

• Your order was incorrect or incomplete
• The food was not prepared to our quality standards
• Your order was significantly delayed beyond the estimated time
• You received damaged or spoiled food

3. Refund Request Process

To request a refund or replacement:

• Contact us within 24 hours of receiving your order
• Call us at +1 402-955-8046 or email [email protected]
• Provide your order details and describe the issue
• Photos of the issue may be requested for verification

4. Refund Methods

Approved refunds will be processed using the original payment method. Refund processing times:

• Cash payments: Immediate refund or credit for future order
• Credit/Debit card: 5-10 business days
• Digital payments: 3-7 business days

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after order completion
• Incorrect address provided by customer (for deliveries)
• Customer unavailable to receive delivery
• Complaints made more than 24 hours after order receipt
• Partially consumed orders (unless quality issue is evident)

6. Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us:

Wing Snob
28 Broadway Ave, Red Lodge, MT 59068, USA
Phone: +1 402-955-8046
Email: [email protected]